HOA Communications and Trouble Reports

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HOA Communications and Trouble Reports

This is an example of a broad communications and trouble reporting system for Home Owners Associations (HOAs). It covers many areas and has some instructions to let residents know how their submissions are processed and what to expect.

Project File: request-hoa.log

Use this online form to submit your problems, concerns, suggestions, etc.

You can check on the progress of your request at: Reports (personal information is hidden).

Select only one option. If needed, submit this form multiple times with the different options selected. We need a record of each event so that it can be tracked to closure.

Submission Guidance


Tree Quality Defect


These are not to be refered to as complaint forms! These are Tree potential defect reporting forms.

Trees

Dead tree Sick tree No tree mulch Dangerous Tree Other

Go to Location Now >>

Landscaping Quality Defect


These are not to be refered to as complaint forms! These are Landscaping and Irrigation potential defect reporting forms.

Landscaping

Dead grass Brown grass Weeds Crab Grass Grass bugs Mold fungus Other

Cutting

Grass clumps Wheel ruts Torn grass No weed whacking No edging Grass exceeds 2 inches Grass in beds Leaves in beds Other

Sprinklers

Broken sprinkler Need adjusting Hit house Water puddles Dry grass area Run too long Run too short Not running Other

Grounds

Erosion Grading Water Runoff Other

Damages

Siding Air conditioner Window Car Grass blown into garage Bed plants damaged Fertilizer killing bed plants Other

Go to Location Now >>

Location for Trees and Landscaping Issues


Location facing front of house (select all that apply)

Left back Back House Right back
Left House
House
Right House
Left front Front House Right front

Forest left of house Forest right of house Forest back of house

Other

Done enter General Information Now >>

Other Quality Suggestions and Defects


These are Other Quality Related potential suggestions and defect reporting forms.

Common Area

Clubhouse Outdoor Pool Indoor Pool Indoor Jacuzzi Sauna Exercise Area Forest Area Retention Pond Other

HOA Operations

Finance Meetings Communications Directory Update Website Other

Done enter General Information Now >>

Other Submissions


These are Other potential suggestions and general contact reporting forms.

Suggestions

Event Community Clubhouse Pool HOA Website Other

General Contact

Board Committee Club Webmaster Other

All private information must be submitted via email at: Board

Done enter General Information Now >>


General Information

Personal Information is not in public view

Name or enter Resident (Required)


Street Address or enter Resident (Required)


Phone


E-mail

mm/dd/yyyy

Request

First request Second request this is painful Last request I am really hurt

Description and Comments - this is public viewable (see submission guidance below)

Verify you are human enter 08234

    Clears all entries.


Submission Guidance

When you submit this online form, an email is automatically sent back to you, an email is sent to a website committee member, an email is manually forwarded to the office manager, and the information is placed into our public database. The public database is available for viewing by anyone at: Reports. It must not contain private information or words that may be embarrassing to you. Just state your needs clearly using simple language. All private information must be submitted via email to the Board.

If you are requesting a paper Form, then go to Operations & Forms or visit the clubhouse.

Landscaping forms can be submitted using traditional Paper Forms or this Online System. When landscaping Paper Forms are submitted, eventually they will be placed into this database - there will be a natural delay because someone will need to transfer the information from the paper submission to this online database. When landscaping requests are submitted using this Online System, you can track the requests immediately at: Reports. The goals are for everyone to slow down the back and forth emails and to provide status on what is going on with the submissions, either paper forms or online requests. We all know that in the past there have been issues, as the landscaping committee is overwhelmed during the summer months, and the vendors are slow to respond.

This online request system goes beyond the landscaping Green and Brown forms - and includes whole new categories for residents to make suggestions that will improve the quality of our community.

If you make a mistake, don't worry, just submit another form and we will eventually make the corrections by deleting the bad submission. Don't be shy, make those suggestions, and lets see what happens...

Make sure to submit multiple online forms for each different category of request. For example, don't mix a Landscaping form submission with a Pool suggestion or problem.

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This information is intended only for the residents, and may contain information that is confidential or privileged. If you are not a resident, you are hereby notified that any dissemination, distribution or copying of this information is strictly prohibited.


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